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frequently asked questions


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  3. Return Policy
At [Your Company Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with your product, you can return it following the guidelines below.

Eligibility for Returns

  • Items must be returned within [Number of Days] days from the date of purchase.
  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Custom-made, personalized items, and clearance items are non-returnable.

How to Initiate a Return

Step 1: Contact Us

Email us at [Your Email Address] or call [Your Phone Number] to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.

Step 2: Receive Return Instructions

  • Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item(s) back.

Step 3: Package and Ship Your Item

  • Securely package your item, including all original packaging, accessories, and documentation.
  • Clearly write the RMA number on the outside of the package.
  • Ship the item to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package arrives safely.

Refund Process

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number of Days] days.
  • Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

  • Custom-made and personalized items.
  • Clearance or final sale items.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [Your Email Address] or [Your Phone Number].
  • We will arrange for a replacement or refund, including return shipping costs.

Important Information

  • We recommend using a trackable shipping method for returns to ensure your package arrives safely.
  • We are not responsible for items lost or damaged during return shipping.
  • For international returns, any customs duties, taxes, or fees are the responsibility of the customer.

Contact Us

If you have any questions about our return policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Hours of Operation: [Your Hours of Operation]

We are here to help and ensure your shopping experience with [Your Company Name] is a positive one.

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